Certified destruction

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Frequently asked questions

Approved answers about how InfoShield Shred collects, tracks and destroys your documents.

About InfoShield Shred

Secure Bin Collection

Chain of Custody

Frequently asked questions

About InfoShield Shred

Secure Bin Collection

Chain of Custody

Barcode Tracking

Destruction & Certificates

Scheduling & Service

Billing & Invoices

Client Portal

Security & Privacy

Support

Frequently asked questions

About InfoShield Shred

What does InfoShield Shred do?

What services do you offer?

How do I create an account?

How is my company verified?

Secure Bin Collection

How does secure bin collection work?

What happens if a bin is missed, damaged, or inaccessible?

How do I schedule a pickup?

Can I cancel or reschedule a collection?

Chain of Custody

How does InfoShield maintain chain of custody?

Who scanned my bins, and can that record change?

Who can scan a bin?

What happens after collection?

How is destruction verified?

Barcode Tracking

How are bins tracked?

What happens when a bin is scanned?

What happens if the wrong bin is scanned?

Destruction & Certificates

What is a Certificate of Destruction?

When is a destruction certificate generated?

Can a certificate be changed after it is issued?

How do I download my certificate?

What information does a certificate contain?

Scheduling & Service

How do I request a collection?

How do I track my collection?

Billing & Invoices

When is an invoice generated?

How do I access my invoice?

What currency is used?

How much does shredding cost?

How do I record or confirm a payment?

Client Portal

How long are signed download links valid?

How do I get access to the client portal?

How do I invite another user?

What is a Client Administrator?

What is a Client Viewer?

How do I add a company location?

How do I update company information?

Security & Privacy

Who can access my company data?

Can the help assistant see my account or orders?

Are documents like invoices and certificates stored securely?

Support

How do I contact InfoShield?

What should I do if something is wrong with an order?

How do I report a technical issue?