These Terms of Service govern your use of the InfoShield Shred website, client portal, and destruction services. Please read them carefully.
1. Acceptance of terms
- By requesting a quote, creating an account, or using InfoShield Shred services, you agree to these Terms of Service and our Privacy Policy.
- If you do not agree, please do not use our website or services.
2. Services description
- InfoShield Shred provides secure document and media destruction services, including scheduled shredding, one-off purges, and hard drive destruction.
- Each service is performed under a barcode-verified chain of custody and documented with a certificate of destruction.
- Service levels, pricing, and frequencies are set out in the customer agreement or quote accepted by both parties.
3. Client obligations
- You must ensure that materials placed in our bins or consoles are suitable for destruction and do not contain hazardous or prohibited items.
- You are responsible for providing accurate contact, access, and billing information.
- You must keep your portal credentials confidential and notify us immediately of unauthorized access.
4. Collection and destruction process
- Our officers scan bins at collection and again at facility intake to create an immutable custody record.
- Destruction is witnessed and logged. A numbered certificate listing the destroyed bins is issued after completion.
- While we take every precaution, we are not liable for documents that were not placed in our secure containers or handed to our officers.
5. Billing and payment
- Invoices are issued based on the agreed pricing and services performed.
- Payment terms are stated on the invoice. Late payments may incur interest or suspension of services.
6. Limitation of liability
- InfoShield Shred's liability is limited to the fees paid for the specific service giving rise to the claim, except where prohibited by law.
- We are not liable for indirect, consequential, or punitive damages.
7. Acceptable use of the portal
- The client portal may only be used for lawful purposes related to your InfoShield Shred account.
- You may not attempt to access data belonging to other customers, interfere with the platform, or reverse engineer our systems.
8. Termination
- Either party may terminate services in accordance with the customer agreement.
- Upon termination, we will return or securely destroy any remaining customer materials as directed and in accordance with retention obligations.
9. Changes to terms
- We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance.
10. Governing law
- These terms are governed by the laws of the jurisdiction in which InfoShield Shred operates, without regard to conflict of law principles.
- Disputes will be resolved in the competent courts of that jurisdiction.
Questions about these terms? Email us at legal@infoshieldshred.com.