InfoShield Shred respects your privacy. This policy explains what data we collect, how we use it, and the choices you have when using our website and client portal.
1. Information we collect
- Business contact information (name, email, phone, billing address) provided when you request a quote or create an account.
- Service data such as collection addresses, bin quantities, order history, and destruction certificates.
- Technical data including IP address, browser type, and cookies used to secure your session and improve the portal.
- We do not collect the contents of the documents placed inside shredding bins.
2. How we use your information
- To schedule collections, generate invoices, issue certificates of destruction, and provide customer support.
- To maintain the security and audit trail of our barcode-verified chain of custody.
- To send service-related notifications and, where permitted, marketing communications you can opt out of at any time.
- To comply with legal obligations and defend our rights.
3. Data sharing and processors
- We share data only with trusted service providers who help us operate the platform (hosting, email delivery, payment processing).
- All processors are contractually bound to keep data confidential and use it only for the services they provide to us.
- We do not sell personal information to third parties.
4. Security measures
- Data is encrypted in transit using TLS and stored in access-controlled databases with row-level security.
- Staff access is role-based and logged; destruction records are append-only.
- For more details, see our Terms of Service and security documentation.
5. Data retention
- We retain account and service records for as long as needed to provide services and meet legal or contractual obligations.
- Certificate and audit records are retained for the period required by applicable data protection and industry standards.
- You may request deletion of personal data when it is no longer required, subject to legal retention limits.
6. Your rights
- Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data.
- To exercise these rights, contact us at privacy@infoshieldshred.com.
7. Cookies
- We use essential cookies to authenticate users and maintain session security.
- Analytics cookies, if used, are optional and can be disabled through your browser settings.
8. Changes to this policy
- We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
Questions about this policy? Email us at privacy@infoshieldshred.com.